Offer Agreement

Key Terms

· Visitor – An individual who visits the website www.k-generation.kz without the intention of placing an Order.

· User – A Visitor who accepts the terms of this offer agreement and wishes to place Orders in the online store www.k-generation.kz.

· Buyer – A User, an individual, who places an Order on www.k-generation.kz with the intent to purchase Goods.

· Seller – K-Generation LLP

· Order – An electronic request submitted by the Buyer to purchase specific items from the range of Goods available on www.k-generation.kz.

· Online Store of LLP “K-Generation” – A publicly accessible web resource owned by the Seller and available at www.k-generation.kz, where information about the assortment of Goods, prices, payment, and delivery terms is posted.

· Personal Account – A secure section of the Online Store accessible only to registered Users, used to manage the Buyer's account.

· Order History – A secure section of the Online Store accessible only to registered Buyers, where information about all Orders is stored.

1. General Provisions

1.1. The Seller sells Goods through the online store of LLP “K-Generation” at www.k-generation.kz.
1.2. By placing an Order, the Buyer fully agrees to the terms of sale described below (hereinafter – Terms of Sale). If the User does not agree to this agreement (hereinafter – Agreement), they may not place an Order.

1.3. The Seller reserves the right to change the Agreement unilaterally without prior notice. The amended Agreement becomes effective upon its publication on the Online Store website.

1.4. The Agreement is considered concluded from the moment of User registration on the website and/or from the moment the Buyer places an Order.

The Order must include:

· Full name (for individuals);

· Delivery address and contact phone number for the Buyer or their representative;

· Product name, quantity, and price.

2. Subject of the Agreement

2.1. This Agreement allows the Buyer to purchase Goods listed in the Online Store catalog.

2.2. The Agreement applies to all Goods displayed in the Online Store as long as offers with descriptions of these Products are available in the online store catalog.

3. Registration on the Website

3.1. Registration is optional for the Buyer.

3.2. During registration, the Buyer must provide:

· First name;

· Last name (optional);

· Email address;

· Password (minimum 6 characters, containing Latin letters, numbers, and symbols);

· Contact phone number.

The Buyer may edit their registration information in the Personal Account.

3.3. The Seller is not responsible for the accuracy of the information provided by the User during registration.

4. Order Placement Procedure

4.1. The Order is placed as follows:

· Browse the catalog to find the desired item;

· Add the selected item to the cart;

· After finishing the selection, go to the “Cart” section;

· Choose the payment method (online payment by bank card);

· Enter the delivery address;

· Click the “Confirm Order” button.

4.3. If, as a result of Order processing, it turns out that the Seller does not have the required model or the required quantity of the ordered Product, the Seller shall notify the Buyer by calling the mobile phone number or sending a message to the e-mail address specified by the Buyer during registration. The Buyer may agree to exclude the specified Product from the Order or replace the Product with an analogue or cancel the Order.

4.4. If a fully or partially paid Order is canceled, the Seller refunds the Buyer the amount for the canceled item(s).

4.5. The Seller has the right to refuse to fulfill the Order to the Buyer if the Buyer has previously refused to accept the goods transferred to him or has returned the goods 5 or more times, indicating reasons not related to the presence of defects in these goods.

5. Delivery of Goods

5.1. Specific terms for the execution of the Order are agreed upon with the Buyer after placing the Order on the website of the Online Store.

5.2. The costs of delivery of the Goods are paid by the Buyer. The cost of delivery is calculated in accordance with the tariffs of the Online Store, indicated on the Website in the "Delivery" section.

5.3. If the Order was not executed due to the fault of the Buyer (for example, as a result of the latter's absence at the agreed time at the place of delivery of the Goods), the Seller has the right to demand full payment for delivery services, if the distance provides for payment. The Buyer also pays for a repeat call of an Online Store employee for delivery.

5.4. The Seller is not liable for improper execution of the Order if the Buyer has provided inaccurate information about his contact details or the composition of the Order.

5.5. Delivery is carried out within the timeframes specified on the Website in the "Delivery" section.

5.6. Upon delivery, the Goods are transferred to the Buyer or a third party specified when placing the Order as the recipient (hereinafter, the term "Recipient" is used in relation to the Buyer and the third party). If the above-mentioned persons cannot receive the Goods paid for in cash, they may be transferred to a person who can provide information about the Order (Recipient's full name and/or shipment number) and pay the full cost of the Order to the Seller's delivery service employee.

5.7. In order to avoid possible fraud when transferring the Goods, the employee of the online store's delivery service has the right to request the presentation of a power of attorney issued by the Seller in the name of the Recipient and an identity document of the Recipient, and to indicate the type and number of this document in the consignment note.

5.8. The Goods become the property of the Buyer at the time of delivery of the Goods and the latter's payment of the cost of the Goods in full, unless otherwise specified in the contract for the supply of the Goods.

5.9. When accepting the Goods from the Seller's delivery service employee, the Recipient is obliged to check the integrity of the packaging, and after opening it, to inspect the delivered Goods and check them for compliance with the declared assortment, quality and completeness. If there are no claims regarding the delivered Goods, the Recipient signs the delivery receipt. The Recipient's signature on the delivery document means that the Recipient confirms the full and proper fulfillment by the Seller of its obligation to deliver the Goods.

6. Return of Goods and Refunds

6.1. If the Recipient has any complaints about the delivered Goods (manufacturing defect, inclusion of goods other than those listed in the inventory of the shipment), at the Recipient's instruction, the delivery service employee shall draw up a Report on the identified discrepancies. The latter shall be signed by the Recipient and the delivery service employee.

6.2. In the event of a return of the Goods due to complaints about their range, quality or completeness, the Recipient shall attach the following documents to the returned Goods:

return form;

a copy of the payment receipt and an application for a refund.

6.3. The claim for a refund of the cost of the paid goods shall be satisfied within 10 working days from the date of filing the relevant application.

7. Payment for Goods

7.1. The methods of payment for the Goods are listed on the website of the Online Store in the "Payment Methods" section. Payment for the completed order can be made:

using plastic cards (Visa and MasterCard).

7.2. All settlements between the Seller and the Buyer are made in tenge.

7.3. The price for each item of the Goods is indicated in tenge of the Republic of Kazakhstan on the website of the Online Store.

7.4. The Seller reserves the right to unilaterally change the prices for any items of the Goods displayed on the website of the Online Store without notifying the Buyer. However, the price of the Goods ordered by the Buyer is not subject to change.

7.5. The Seller has the right to establish a bonus program, hold promotions and present gifts. The types of bonuses, promotions and gifts, the procedure and conditions for their accrual/implementation/presentation are listed on the website of the Online Store and can be changed by the Seller unilaterally.

8. Rights, Responsibilities, and Liability of the Parties

8.1. The Seller has the right to delegate its rights and obligations to fulfill orders to specially hired third parties.

8.2. The Seller shall not be liable for any damage caused to the Buyer as a result of improper use of the Products ordered on the website of the Online Store.

8.3. For failure to fulfill and/or improper fulfillment of obligations under this Agreement, the Parties shall be liable in accordance with the current legislation of the Republic of Kazakhstan.

9. Additional Terms

9.1. The online store may be temporarily unavailable, partially or completely, due to maintenance or other work, as well as for other technical reasons.

9.2. The relationship between the User/Buyer and the Seller is governed by the legislation of the Republic of Kazakhstan.

9.3. If the User/Buyer has questions or claims against the Seller, he/she must contact the latter using the contact information provided on the website. The parties undertake to take the necessary measures to resolve any issues that arise through negotiations. If an agreement between the parties is not reached during the negotiations, the dispute will be considered in court in accordance with the established legislation.

9.4. On issues not covered by this Agreement, the parties are guided by the current legislation of the Republic of Kazakhstan

10. Term of the Agreement

10.1. This Agreement shall be deemed valid from the moment of the User's registration on the website of the Online Store or contacting the Seller to place an Order.

10.2. The moment of contact shall be the moment when the Buyer actually begins to perform actions aimed at purchasing the Goods from the Seller.